FAQ

Do I have to use the restoration company my insurance company recommends I use?

No, you have the right to choose the company you are comfortable with to work in your home. The insurance company will work with any restoration company you choose.

Do I have to file an insurance claim before I call a restoration company to start the work?

No, calling a restoration company immediately after a loss is the first step in minimizing damages.

How do I know if a loss is covered by my insurance company?

The best way is to refer to your insurance policy, or call your agent for that information.

What if I have a restoration company repairing my home and then I find out it’s not covered by my insurance company?

If you have a loss in your home and your insurance company informs you it is not covered by insurance, you are responsible for paying the restoration company in full for the work.

What is a deducible?

A deductible is a set amount you owe to the restoration company in addition to what the insurance company will pay to have your home repaired. Refer to your insurance policy for that amount.

Do you clean mouse droppings?

Yes, we are able to clean mouse droppings. Our technicians need to be equipped with full protective gear. If it is possible, we wipe everything down with water, sweep, and clean the area with a germicide.

How much are estimates?

We provide free estimates

What method do you use to clean carpets?

First, we thoroughly vacuum the carpets, and then spray a pre-conditioning solution that will bring the soil to the top of the carpet; next we agitate the carpet with a groomer, lastly we clean the carpets by hot water extraction.

How will you handle my water loss?

We first dispatch technicians to respond to the water loss to extract any standing water, and to take care of wet materials and contents. We then produce an estimate of the emergency work, and reconstruction costs. Next we work with an adjuster to obtain an agreed upon price.

Do you remove insulation?

Most of the time we are able to remove insulation, but every situation is different so we will send an estimator to access the job.

Do you restore furniture?

We do not restore furniture. We recommend calling Rocky Mountain Furniture Restoration.

Do you test for mold?

Buffalo Restoration does not test for mold. We recommend Scott Jagger with PanHandle Geotechnical and Environmental who is certified to test mold. After testing has been completed and the protocol has been written, we can begin remediation on the mold.

How do you check for mold?

We are not certified to test mold, therefore we can only do visual inspections of the area. We can then make suggestions from our observations.

Do you clean leather?

Yes, we have a technician that has completed training for Leather Cleaning and Care.

Do you the clean carpets or ducts first?

We like to clean the ducts first and then clean the carpets, this way we aren’t walking on clean carpets.

Can mold cause health problems?

Please contact your local physician or visit www.epa.gov for answers to this question or other health related questions.